Privacy Policy

1. Introduction

Mirfaq International ("Mirfaq", "we", "us", or "our") is committed to protecting the privacy of the pilgrims, travelers, and partners we serve. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, make a booking, or use our ground transport and travel-assistance services across Makkah, Madinah, Jeddah, and Taif. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

(a) Information you provide to us:

• Contact details: name, phone number, WhatsApp number, and email address.
• Booking details: pick-up and drop-off locations, routes, travel dates and times, number of passengers, vehicle preference, and any special requests or notes.
• Communications: messages you send us by WhatsApp, email, our contact form, or other channels.

(b) Information provided by travel agents/partners:

If a registered travel agent books on behalf of their client, they may provide that client's name, contact, and travel details. Agents are responsible for ensuring they have the necessary consent to share this information with us.

(c) Information collected automatically:

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, and pages viewed, through cookies and similar technologies, to help our website function and improve.

3. Payment Information

Our services are paid in cash on arrival, directly to the driver. We do not collect, process, or store your credit card, debit card, or bank account details through our website.

4. How We Use Your Information

We use your information to:

• Process and confirm your bookings and issue your booking voucher.
• Arrange and coordinate your transport, including assigning and informing your driver.
• Communicate with you about your booking (confirmations, reminders, updates, and arrival coordination), including by WhatsApp and email.
• Respond to your inquiries and provide customer support.
• Maintain our records and manage our operations.
• Improve our website and services.
• Comply with applicable legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal information. We may share it only as necessary:

• With drivers and transport vendors, to fulfill your trip (e.g., your name, contact number, pick-up/drop-off, and timing).
• With service providers who support our operations, such as our website hosting, database, and email-delivery providers, under appropriate safeguards.
• With the travel agent who made your booking (where applicable).
• With authorities or third parties where required by law, regulation, or legal process, or to protect our rights, safety, or the safety of others.

6. Third-Party Services

We use trusted third-party services to operate our website and services (for example, website hosting, database and storage, email delivery, and messaging via WhatsApp). These providers may process your information on our behalf, and your information may be handled in accordance with their own privacy practices.

7. International Data Transfers

Because we serve pilgrims traveling between countries and operate in Saudi Arabia and Pakistan, your information may be processed and stored in these countries and by service providers located in other jurisdictions. We take reasonable steps to protect your information wherever it is processed.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or anonymize it.

9. Data Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including access controls for our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

11. Cookies

Our website may use cookies and similar technologies to enable core functionality and understand how the site is used. You can usually control cookies through your browser settings; disabling some cookies may affect how the website works.

12. Children's Privacy

Our website and booking services are intended to be used by adults. We do not knowingly collect personal information directly from children. Families traveling together are booked by an accompanying adult, who is responsible for the information provided. If you believe a child has provided us information directly, please contact us.

13. Travel Agents / Partners

Registered agents who use our portal are responsible for the accuracy of the information they submit and for obtaining any necessary consent from their clients before sharing their details with us. Agent account credentials must be kept confidential.

14. Third-Party Links

Our website may contain links to third-party websites or services (for example, social media or messaging apps). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any change indicates your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Mirfaq International

Email: contact@mirfaqinternational.com

Phone / WhatsApp: +966 54 050 9154

Madinah: Building 4039, 8330 Uthman Ibn Affan Rd, Al Rayah District, Madinah 42312, Saudi Arabia

Karachi: Suite 804, Kashif Center, Shahrah-e-Faisal, Karachi, Pakistan

Website: mirfaqinternational.com