Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the website, booking services, and ground transport services provided by Mirfaq International ("Mirfaq", "we", "us", or "our"). By visiting our website, making a booking, or using our services, you ("you", "the customer", or "passenger") agree to be bound by these Terms. If you do not agree, please do not use our website or services. If you book on behalf of others (such as your family or a group), you confirm that you are authorized to do so and that they accept these Terms.

2. Definitions

• "Booking" means a request for transport services submitted through our website, agent portal, or directly to us, and confirmed by us.
• "Voucher" means the booking confirmation document we issue containing your trip details.
• "Agent" means a registered travel agent or partner who books on behalf of their own clients through our portal.
• "Driver" or "Vendor" means the driver or transport provider assigned to fulfill your trip.
• "SAR" means Saudi Riyal; "PKR" means Pakistani Rupee.

3. Our Services

Mirfaq provides private ground transport services for pilgrims and travelers across Makkah, Madinah, Jeddah, Taif, and related ziyarat (visitation) routes in the Kingdom of Saudi Arabia. Services include airport transfers, intercity transfers, station and hotel transfers, and ziyarat trips, subject to availability. We currently focus on ground transport; any additional services will be governed by these Terms and by any specific terms we publish for them.

4. Bookings and Confirmation

• A booking is confirmed only once we issue a confirmation Voucher. An inquiry, a quote request, or a submitted form alone does not constitute a confirmed booking.
• You are responsible for providing accurate and complete information, including correct pick-up and drop-off locations, dates, times, flight details (where relevant), number of passengers, and contact number (including WhatsApp).
• Please review your Voucher carefully and inform us immediately of any errors.

5. Pricing and Currency

• Our prices are fixed and quoted in Saudi Riyal (SAR). The amount payable for your trip is the SAR amount shown on your Voucher.
• Any Pakistani Rupee (PKR) amount shown on our website or Voucher is an approximate conversion provided for your convenience only, based on an indicative exchange rate. It is not the amount charged; the SAR price is authoritative.
• Prices are per trip/vehicle as displayed and cover the specified route and vehicle. Additional stops, route changes, extended waiting, or extra services may be subject to additional charges, agreed in advance where possible.

6. Payment

• Payment is made in cash, on arrival, directly to your driver, unless otherwise agreed in writing.
• We do not collect, process, or store any credit card, debit card, or bank account details through our website.
• Please have the correct fare ready in SAR as shown on your Voucher.

7. Changes and Cancellations

• If you need to change or cancel a booking, please contact us as early as possible (we recommend at least 6 hours before the scheduled pick-up time) so we can adjust arrangements and reassign the driver.
• Because payment is made on arrival, cancellations made with reasonable notice generally do not incur a charge.
• A "no-show" occurs when the driver arrives at the agreed pick-up point and time and the passenger cannot be located or does not travel. Repeated no-shows or last-minute cancellations may affect our ability to accept future bookings from you.
• We reserve the right to cancel or modify a booking due to circumstances beyond our control (see Force Majeure). Where we cancel a confirmed trip and you have not yet traveled, you will not be charged for that trip.

8. Pick-Up, Waiting Time, and Delays

• Please be ready at the agreed pick-up location at the scheduled time. For airport pick-ups, please share correct flight details; we monitor arrivals where possible, but you are responsible for the accuracy of the information provided.
• Complimentary waiting time of up to 60 minutes for airport pick-ups and 15 minutes for other pick-ups may be provided. Waiting beyond this (for example, due to passenger delay) may incur additional charges or be treated as a no-show.
• For onward travel (such as catching a flight), please allow sufficient buffer time and book your pick-up accordingly. Mirfaq is not responsible for missed flights or connections resulting from incorrect information provided by you, late readiness, or circumstances beyond our reasonable control.

9. Passengers and Luggage

• The assigned vehicle is based on the number of passengers and luggage indicated at booking. Please book a vehicle suitable for your group size and luggage; we cannot guarantee accommodation of passengers or luggage exceeding what was booked.
• For everyone's safety, the number of passengers must not exceed the vehicle's lawful seating capacity. Children must be accompanied by a responsible adult.

10. Customer Conduct and Safety

• Passengers must conduct themselves safely and lawfully, follow the driver's reasonable safety instructions, and comply with the laws of the Kingdom of Saudi Arabia.
• Smoking, consumption of prohibited substances, or any unlawful or unsafe behavior in the vehicle is not permitted.
• We may refuse or discontinue service where there is a risk to the safety of the driver, passengers, or vehicle, or where conduct is unlawful or abusive.

11. Travel Agents and Partners

• Registered agents are responsible for the accuracy of the bookings they submit, for keeping their account credentials confidential, and for obtaining any necessary consent from their clients before sharing their details with us.
• Agent (wholesale) rates and terms are provided for the agent's business use and are confidential. Agents are responsible for their own arrangements, pricing, and communications with their clients.
• These Terms apply to bookings made by agents on behalf of their clients.

12. Third-Party Providers

Some trips may be fulfilled with the assistance of partner drivers or transport vendors. We take reasonable care in selecting providers, but we are not liable for matters outside our reasonable control. Your trip remains subject to these Terms.

13. Travel Documents

You are responsible for holding all valid travel documents, visas, and permissions required for your journey and for entry to any location. Mirfaq provides ground transport only and does not provide or guarantee visas or travel documents for transport customers.

14. Limitation of Liability

• To the maximum extent permitted by applicable law, Mirfaq's total liability arising out of or in connection with any booking is limited to the price paid for the affected trip.
• We are not liable for indirect, incidental, or consequential losses (such as missed flights, missed appointments, or loss of profit) arising from delays, cancellations, or events beyond our reasonable control.
• Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited.

15. Force Majeure

We are not responsible for any failure or delay in performing our services due to events beyond our reasonable control, including but not limited to severe weather, road or area closures, traffic, crowd-control measures and restrictions during peak Hajj and Umrah periods, government or regulatory actions, accidents, or other emergencies.

16. Intellectual Property

The Mirfaq name, logo, website content, and materials are the property of Mirfaq International and may not be copied or used without our permission.

17. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we handle your personal information.

18. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any change indicates your acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the applicable laws of the Kingdom of Saudi Arabia, where our transport services are performed. We also maintain a support office in Pakistan. Any disputes shall be subject to the appropriate courts having jurisdiction.

20. Contact Us

Mirfaq International

Email: contact@mirfaqinternational.com

Phone / WhatsApp: +966 54 050 9154

Madinah: Building 4039, 8330 Uthman Ibn Affan Rd, Al Rayah District, Madinah 42312, Saudi Arabia

Karachi: Suite 804, Kashif Center, Shahrah-e-Faisal, Karachi, Pakistan

Website: mirfaqinternational.com